Index

Last update: 09/10/2025

Preamble

These General Terms and Conditions govern the relationship between NBS SRL (“OniGrow” or the “Provider”), Via Francia 5D, 37135 Verona (Italy), VAT No. 01563280294, and the Customer who concludes the contract through online acceptance (“point and click”). The order form completed by the Customer and stored on our systems forms an integral part of this contract.

Purpose

OniGrow provides professional services supporting the Customer’s digital presence on online platforms, particularly Instagram, including consulting, assistance, and operational support activities, in compliance with the rules of the relevant platforms (the “Service”).
The Service is provided without public disclosure of technical or operational methods, which are part of the Provider’s know-how.

Customer Account and Accuracy of Data

The Customer guarantees that the information provided (personal data, contacts, billing data, and all information necessary for the provision) is true, accurate, and up to date, and undertakes to promptly communicate any changes.

Platform Compliance and Non-Affiliation

The use of the Service must take place in compliance with the Terms of Use and policies of the relevant platforms (in particular Instagram/Meta).
OniGrow is not affiliated with Instagram/Meta and does not act on their behalf; any decisions to restrict, suspend, or close accounts are solely the responsibility of the platforms.

Access Credentials

If the Customer chooses to share their account credentials:

  • the credentials are used exclusively to deliver the requested Service and never for any other purpose;
  • we do not access or process private messages, confidential content, or unnecessary data;
  • we apply appropriate technical and organizational measures (encryption, restricted and logged access, logical segregation);
  • credentials are stored only for the time strictly necessary and immediately deleted at the end of the Service or upon Customer’s request;
  • detailed provisions are set out in the Privacy Policy, which is hereby fully incorporated by reference;
  • if the Customer changes or revokes credentials during provision, delivery may become impossible; unused days are not recoverable.

Service Delivery and Changes

Activation occurs in the shortest possible time, depending on resources and completeness of information provided. Any timelines indicated are indicative only.
For technical or compliance reasons, OniGrow may make improvements or organizational changes to the Service without prejudice to the Customer’s essential rights.

Fees, Payments, Invoicing and Subscriptions

Applicable fees are those published on the Website or indicated in the order form at the time of purchase. Payments are processed through certified providers (e.g., Stripe/PayPal or equivalent).
In the case of a monthly or multi-month subscription, automatic renewal is provided for successive periods of the same duration. The Customer may disable the renewal at any time from their personal Area.
If renewal is disabled, the Customer retains access to the Service until the natural expiration of the purchased period.

Invoicing: The Customer may request an invoice pursuant to Art. 6 of Italian Presidential Decree 633/1972 within 12 days and in any case no later than the end of the payment month; otherwise, a receipt will be issued.

Refund Policy

The Customer has the right to request a refund within 24 hours of the order by contacting customer service via WhatsApp or email.
After this period, no refunds will be issued. Any refund, if approved, will be made using the same payment method.

Customer Withdrawal

The Customer may request the immediate termination of the Service at any time.
Only if the Service has not yet been officially started may the Customer request a refund of the unused portion of the purchased period (pursuant to Article 1382 of the Italian Civil Code).

Provider Withdrawal

OniGrow may withdraw before activation; in this case, any advance payment will be refunded without additional charges or compensation.

Limitation of Liability

OniGrow provides an obligation of means, not of result.
It shall not be liable for: (i) platform changes or outages; (ii) account blocks or closures decided by platforms; (iii) indirect damages or loss of profit; (iv) force majeure or third-party actions. Mandatory legal limits and cases of willful misconduct or gross negligence remain unaffected.

Lawful Use and Prohibitions

The Customer undertakes not to use the Service for purposes prohibited by law or platform policies, nor to request actions that may entail risks or violations.

Suspension

OniGrow may suspend or discontinue the Service, even without notice, if: (a) the Customer breaches the contract; (b) required by an Authority; (c) there are security or confidentiality reasons.

Express Termination Clause

OniGrow may terminate the contract with immediate effect if the Customer: (a) breaches essential obligations; (b) fails to pay fees; (c) uses the Service unlawfully or in violation of policies.

Intellectual Property and Confidentiality

The Provider’s methods, tools, and documentation are protected by intellectual property rights and constitute confidential information. The parties undertake not to disclose them without written consent.

Amendments to the Terms

OniGrow may update these Terms; substantial modifications will be communicated via email or on the Website with 30 days’ notice. In case of non-acceptance, the Customer may disable renewal and stop using the Service upon expiry.

ODR, Applicable Law and Jurisdiction

For online complaints, the ODR platform is available:
https://webgate.ec.europa.eu/odr/ – contact: info@onigrow.com.
The contract is governed by Italian law.

  • For Consumers: exclusive jurisdiction lies with the Consumer’s place of residence or domicile.
  • For other Customers: Court of Verona.